Privacy Policy

1. Introduction

Dividyo (“we” or “Company”) is committed to protecting the privacy of users (“you” or “User”) of the AI-powered video production services offered through the dividyo.com website. This Privacy Policy explains what types of personal data we collect when you visit our website or use our services, how we use that data, with whom we share it, and how we protect your data. Please read this policy carefully.

2. Information we collect

We may collect different types of information when you use our website or purchase our services:

  • Personal Identity Information: Information that directly identifies you, such as your first name, last name, e-mail address, phone number, billing information and company name. This information is usually provided by you during the purchase of services, completion of contact forms or account creation.
  • Service Usage Information: Data about the service packages you have purchased, your video production processes, preferences and interactions on our platform.
  • Technical and Usage Information: Automatically collected data such as the IP address of the device from which you access our website, browser type, operating system, pages visited, time spent on our website, date and time of connection. This data is used to improve site performance and to analyze usage.

3. Intended Use of Information

We use the information we collect for the following purposes:

  • To fulfill your service requests and offer the service packages you have purchased.
  • Communicate with you, answer your questions and provide support.
  • To improve the performance, content and user experience of our website and services.
  • Develop new services and provide you with special offers.
  • To fulfill our legal obligations and prevent potential fraud or abuse activities.
  • Carrying out marketing and promotional activities (with your consent).

4. Sharing Information

We do not share the information we collect with third parties except as follows:

  • Service Providers: Information may be shared with third-party service providers, such as payment processing (e.g. Iyzico), hosting services, analytics services, only to the extent necessary for the provision of the services.
  • Profaj Brand: Since Dividyo is a Profaj brand, the relevant data may be shared with Profaj A.Ş. for the management and coordination of business processes.
  • Legal Obligations: In case of a legal obligation, court order or official request, your information may be shared with the relevant authorities.
  • Company Transfers: Your information may be transferred in cases such as mergers, acquisitions or asset sales.

5. Data Security

We take various technical and administrative measures to ensure the security of your personal data. We use technologies such as firewalls, encryption and secure servers to protect your information from unauthorized access, use or disclosure. However, please note that no data transmission over the internet can be guaranteed to be 100% secure.

6. Cookies and Similar Technologies

Our website uses cookies and similar technologies to improve your user experience and analyze site performance. Cookies are small text files stored by your web browser on your computer or mobile device. Your cookie preferences can be managed through your browser settings. For more information, please review our Cookie Policy.

7. Third Party Links

Our website may contain links to third party websites. We are not responsible for the privacy practices or the content of these links. When you move to another site, we encourage you to review that site’s privacy policy.

8. Your rights

You have the following rights in relation to your personal data:

  • Find out if your data is being processed.
  • Request information if your data has been processed.
  • Learn the purpose of processing your data and whether it is used for its intended purpose.
  • To know the third parties to whom the data is transferred domestically or abroad.
  • To request correction of data in case of incorrect or incomplete processing.
  • Request deletion or destruction of data.
  • Request notification to third parties to whom it is transferred.
  • To object to the occurrence of a result against you by analyzing the processed data exclusively through automated systems.
  • To demand compensation for damages in case you suffer damage due to unlawful processing of data.

9. Policy Changes

This Privacy Policy may be updated from time to time. Changes to the Policy will take effect on the date they are posted on our website. We will notify you of material changes to the Policy by appropriate means.

10. Communication

If you have any questions, comments or requests about our Privacy Policy or our data practices, please feel free to contact us using the contact details below:

Dividyo (Profaj A.S.) Address: Çınarlı Mah. Şehit Fethi Sekin Cad. No:3 D:1602 Sunucu Plaza Konak Izmir Turkey Phone: +90 232 320 00 40 E-mail: dividyo@dividyo.com, profaj@dividyo.comm